Frequently Asked Questions
Everything you need to know about your Pamela Love jewelry experience.
How should I care for my jewelry?
To maintain the luster of your pieces, avoid contact with perfumes, lotions, and water. Store your jewelry in its original pouch when not in use and clean gently with a soft, lint-free cloth.
What is your shipping policy?
We offer standard and expedited shipping worldwide. Domestic orders typically process within 2-3 business days. Please note that signature confirmation may be required for high-value orders.
What is your return and exchange policy?
We accept returns on unworn, non-custom items within 14 days of delivery. All original packaging must be included. Please note that earrings and final sale items are non-returnable for hygiene and clearance reasons.
Do you offer repairs?
Yes, we stand behind the quality of our craftsmanship. We offer repairs for items purchased directly through our website within one year of purchase. Fees may apply depending on the nature of the repair.
Are your materials ethically sourced?
Sustainability and ethical production are at the heart of Pamela Love. We prioritize the use of recycled metals and ethically sourced gemstones, working closely with suppliers who adhere to fair labor practices.
Can I request a custom design?
While we primarily offer our curated seasonal collections, we occasionally take on bespoke bridal or fine jewelry commissions. Please contact our concierge team to discuss your vision.